{"id":17975,"date":"2019-04-23T16:23:07","date_gmt":"2019-04-23T14:23:07","guid":{"rendered":"https:\/\/staging.be-mobil.de\/?page_id=17975"},"modified":"2026-09-28T19:25:03","modified_gmt":"2026-09-28T17:25:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.be-mobil.de\/en\/service\/faq","title":{"rendered":"Fragen & Antworten"},"content":{"rendered":"\r\n
\r\n
\n
\n
\n
\n
\n
\n
\n

FAQ <\/h1>\n

Questions and answers about your trip.<\/p>\n <\/div>\n

\n
\"Large<\/picture><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
<\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n
\n
\n
\n

\n Where can I buy tickets?<\/button>\n <\/p>\n \n

\n Tickets are available at ticket vending machines at all stations and stops. Additionally, staffed ticket counters are available at the stations in Neuenhaus, Nordhorn, and Bad Bentheim. Tickets for trains and buses can also be purchased via the “Fahrplaner” app and the DB Navigator.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Can I also purchase tickets from staff on the train?<\/button>\n <\/p>\n \n

\n As a general rule, purchasing tickets on the train is not permitted. An exception applies in the event of a defective ticket machine at the respective boarding location.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Which payment methods do the ticket machines accept?<\/button>\n <\/p>\n \n

\n The machines accept cash (coins and banknotes) as well as debit cards and credit cards (Mastercard\/Visa).\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Can I take my bicycle with me?<\/button>\n <\/p>\n \n

\n Disruptions can be reported to our customer hotline at 05921\/8033-89.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Can I take my bicycle with me?<\/button>\n <\/p>\n \n

\n Yes, bicycle transport is generally permitted. In exceptional cases, when the train is full, the train driver or conductor may refuse transport. Wheelchairs and walkers take priority. A day bicycle ticket is required for transport.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n I lost something on the train. What should I do?<\/button>\n <\/p>\n \n

\n Contact our customer hotline at 05921\/8033-89. Lost property can be collected at the central depot of Bentheimer Eisenbahn AG.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Who should I contact if I have problems purchasing a ticket?<\/button>\n <\/p>\n \n

\n Our customer hotline is available to help at 05921\/8033-89.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Who is responsible for the train stations and stops?<\/button>\n <\/p>\n \n

\n The infrastructure manager BE Netz GmbH is responsible for the stations and stops.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Who determines the Bentheimer Eisenbahn timetable?<\/button>\n <\/p>\n \n

\n The timetable is determined by the Landesnahverkehrsgesellschaft Niedersachsen (LNVG) and ordered from the transport companies.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n What are the operating hours for the trains?<\/button>\n <\/p>\n \n

\n See schedule\n <\/div>\n <\/div>\n <\/div>\n
\n

\n What facilities are available at the stations?<\/button>\n <\/p>\n \n

\n At our stations, the staff of Reiseb\u00fcro Berndt are available for personal consultation. Additionally, our caf\u00e9s offer a high quality of stay at the stations.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Can I park my bicycle securely at the stations?<\/button>\n <\/p>\n \n

\n Covered bicycle parking facilities are available at the stations in Neuenhaus, Nordhorn, and Bad Bentheim. In Bentheim and Neuenhaus, there is also a secured area.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n I am a student in Lower Saxony. Can I travel on the Bentheimer Eisenbahn using my semester pass?<\/button>\n <\/p>\n \n

\n The statewide semester ticket is valid on the trains of Bentheimer Eisenbahn. Unfortunately, this ticket is not accepted on the bus.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n When can I reach the Bentheimer Eisenbahn information hotline?<\/button>\n <\/p>\n \n

\n The info hotline is available daily from 30 minutes before the first scheduled train departure until 30 minutes after the last scheduled train departure.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Where can I get specific fare information for my intended route?<\/button>\n <\/p>\n \n

\n Fare information is provided by our customer hotline as well as the staffed ticket counters at the stations.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Do I have to pay parking fees at the stations?<\/button>\n <\/p>\n \n

\n Parking is free of charge at the Neuenhaus station. The parking spaces at Bad Bentheim and Nordhorn stations are subject to a fee.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Is it possible to ride in the driver’s cab of a Bentheimer Eisenbahn train?<\/button>\n <\/p>\n \n

\n Unfortunately not. Due to legal regulations, we cannot offer cab rides.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n What should I do if the ticket machine is out of order?<\/button>\n <\/p>\n \n

\n In the event of a defective ticket machine, please inform our customer hotline. In this case, you also have the option of purchasing the ticket directly from the conductor.\n <\/div>\n <\/div>\n <\/div>\n
\n

\n Can I travel on the Bentheimer Eisenbahn using my police service ID?<\/button>\n <\/p>\n \n

\n Excerpt from the conditions of carriage: Uniformed law enforcement officers of the federal and state police are transported free of charge in the 2nd class of railway transport companies’ vehicles.\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":17873,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17975","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.be-mobil.de\/en\/wp-json\/wp\/v2\/pages\/17975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.be-mobil.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.be-mobil.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.be-mobil.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.be-mobil.de\/en\/wp-json\/wp\/v2\/comments?post=17975"}],"version-history":[{"count":7,"href":"https:\/\/www.be-mobil.de\/en\/wp-json\/wp\/v2\/pages\/17975\/revisions"}],"predecessor-version":[{"id":18906,"href":"https:\/\/www.be-mobil.de\/en\/wp-json\/wp\/v2\/pages\/17975\/revisions\/18906"}],"up":[{"embeddable":true,"href":"https:\/\/www.be-mobil.de\/en\/wp-json\/wp\/v2\/pages\/17873"}],"wp:attachment":[{"href":"https:\/\/www.be-mobil.de\/en\/wp-json\/wp\/v2\/media?parent=17975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}